Frequently Asked Questions

Do I need a referral for physical therapy?

Most insurance companies do require an MD order for physical therapy. You can ask your doctor to fax it to (865) 463-7825. However, state law in Tennessee allows for direct access (no MD referral needed) in certain situations. Actual insurance coverage may determine if direct access is available to you. Medical practitioners such as MDs, Podiatrists, Physician Assistants, Nurse Practitioners, Chiropractors and Dentists can all refer to physical therapy.

Does my insurance cover physical therapy?

Most insurance companies cover physical therapy, but each plan may differ. As a courtesy, we will call your insurance and check your benefits prior to scheduling. Some insurance companies require authorization or precertification which may delay getting you scheduled.

How do I make an appointment?

Call (865) 457-1649 and one of our friendly, courteous staff will be happy to take your information, and get you scheduled.

What should I bring on my first appointment?

We will need you to bring the order from the doctor, your insurance card(s), a photo ID, and a list of medications you take. We encourage patients to download intake forms and fill them out at home in advance and bring the forms with you at your first appointment. This helps make the rest of your intake faster and more efficient. We usually ask patients to arrive 30 minutes ahead of their appointment time unless you have already completed your paperwork at home. Patients who have completed their paperwork at home will still need to arrive 10-15 minutes earlier as we will also have you complete a computer survey about your medical condition to give the physical therapist more information about your condition.

What should I wear for my first appointment?

Wear loose, comfortable clothing, which will allow the therapist to evaluate the condition for which you are being treated.

What should I expect during my first appointment?

On your 1st visit, the therapist will do an evaluation, explain the treatment plan and set goals, and answer any questions you may have. If your insurance allows, they may also do a short treatment session.

How long does a physical therapy session last?

Most appointments may take up to an hour, depending on the condition for which you are being treated.